This section of the website aims to facilitate searching the web for relevant resources related to best practice for the management of waiting lists and emergency departments easy for you. Links to websites that address leadership and operational issues in health care management are also included.
The related links website will be updated at regular intervals.
If you have come across a useful web-based resource that you think would be helpful to your colleagues please contact us.
General
NHS - Institute for Innovation and Improvement - Quality and Service Improvement Tools ( visit... )
NHS - Institute for Innovation and Improvement - Safer Care - Improving Patient Safety ( visit... )
UK - Department of Health - Achieving timely simple discharge from hospital: A toolkit for the multi-disciplinary team ( visit... )
Waiting list management links
Royal United Hospital Bath - EFFECTIVE MANAGEMENT OF WAITING LISTS AND WAITING TIMES ( visit... )
NHS - Institute for Innovation and Improvement - Waiting List Validation ( visit... )
Audit Scotland - Managing NHS waiting lists ( visit... )
NHS - Institute for Innovation and Improvement - Clinically Prioritise and Treat ( visit... )
Planning (managing predictable events)
NHS - Managing Predictable Events ( visit... )
Three Wins: Service re-design through flow modelling ( visit... )
Leadership, Communication and Engagement resources
1000 Lives + ( visit... )
Institute of healthcare Management - Accredited Manager Programme ( visit... )
Operational Process improvement resources
UK - Department of Health - Technical Guidance for the 2011/12 Operating Framework ( visit... )
Reforming Emergency Care
UK - Department of Health - Reforming Emergency Care ( visit... )
Health Management Institute of Ireland ( visit... )
Health Service Executive online resource for Learning and Development ( visit... )
Office for Health Management Report on Nursing Competencies( visit... )