The NTPF arranges treatments for patients, provides independently assured waiting list information, develops systems and processes which contribute to health system reform, negotiates prices for nursing home care, and provides expert advice to the Minister for Health.
Customer Service Charter
Introduction to the Charter
The NTPF has developed a Customer Service Charter, in which we set out our commitment to a high standard of service and behaviour that underpins our interactions with all customers, including the general public, patients, public and private hospitals, Civil and Public Services Bodies, our service providers and suppliers.
We will provide customers with high quality customer service, in an efficient and courteous manner. The Charter sets out the process by which this is delivered, and a process through which you can inform us or submit a complaint if you feel we are not meeting these standards.