National Waiting List Management Protocol - Outpatient

Policy

National Outpatient (OP) Waiting List Management Protocol (2022) 
The protocol is intended to provide guidance to staff working in the area of outpatient waiting list management and its aim is to ensure that there is a consistent and standardised user-friendly approach to the active management and scheduling of patients on OP waiting lists within each public hospital and across hospital groups. This protocol is a refresh of the waiting list management component of ‘The Management of Outpatient Services 2.1, OSPIP 2014’ and incorporates recent changes in Outpatient (OP) Waiting List Management.

View National Outpatient (OP) Waiting List Management Protocol (2022) >>


Frequently Asked Questions (FAQ's) 
The Frequently Asked Questions (FAQ’s) provide answers to a list of questions raised during the Training and Development Programme, to support the rollout of the National Outpatient Waiting List Management Protocol 2022.

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Training & Development


The below training and development videos relate to National Outpatient Waiting List Management Protocol 2022. Each video covers specific modules relating to the Outpatient Protocol 2022 and are set out in the below table of contents.

OP Protocol 2022 - T&D Part 1


This video covers modules relating to:

Section 1 -Introduction 00:00:00

Section 2 - Fundamentals of Administrative Waiting List Management 00:02:54

Section 3 - Audit & Quality Assurance 00:04:06

Section 4 - Management of Outpatient Referrals 00:04:58

Section 5 - Clinical Prioritisation (Triage) Process 00:21:23



OP Protocol 2022 - T&D Part 2


This video covers modules relating to:

Section 7 - Scheduling and Management of Outpatient Waiting Lists 00:00:00

o Scheduling an Outpatient Appointment 00:00:33

o Patient Did Not Attend (DNA) 00:07:24

o Patient Cancellation (CNA) 00:16:45

o Cancelling and Rescheduling an Outpatient Appointment 00:18:28

o Contacting Patients Idendified as Urgent and/or High Clinical and/or Social Needs who DNA or CNA 00:19:56

o Hospital Cancellation (HCAN) 00:21:00



OP Protocol 2022 - T&D Part 3


This video covers modules relating to:

• Section 8 - Validation Process 00:00:00

• Section 9 - Insourcing and Outsourcing Initiatives 00:04:20

• Section 10 - Removing a Patient from an OP Waiting List 00:12:23

• Section 11 - COVID-19 Related Guidance 00:19:32

• Summary & Recap 00:20:01

• What's Next for 2022 00:23:53

• Reform Team Contact Details 00:25:23




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